Privacy Policy

Privacy Policy

Introduction

At https://professional-plumber-services.vibereports.co.uk, we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, or products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://professional-plumber-services.vibereports.co.uk.
  2. Any mobile or desktop applications developed by us and made available for user download.
  3. Online services and products offered through our platform.
  4. Interactions between users and our support team via email, phone, text (SMS), or other communication channels.

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you sign up and use our applications or services as an authorized user, we collect and process your personal information to facilitate your access and enhance your experience.
  2. Visiting Our Websites: Every time you visit our websites linked to this policy, our servers automatically record certain information about your device and browsing activity.
  3. Communication with Us: We may contact you via email, phone, or text messages (SMS) for various purposes, such as sending newsletters, promotional offers, transactional updates, or gathering feedback.

Personal Data Collection

We gather different types of personal data to provide and improve our services, which includes:

  1. Account Information: This may include your name, user ID, login credentials (username and password), and profile settings.
  2. Payment Details: We collect payment information such as credit/debit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Data: In some cases, we might require financial records or bank account details to facilitate payments or financial services.
  4. Purchase History: Information about products or services you’ve purchased from us, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, mobile device IDs, and advertising IDs for delivering personalized content and analytics.
  6. Location Data: With your consent, we may access your location data to provide location-based services or tailor content based on your geographic region.
  7. Feedback and Reviews: Any comments, reviews, or ratings you share with us, along with the associated metadata.
  8. Social Media Information: If you choose to log in through social media platforms, we may collect information from those accounts (with your permission) to enhance your user experience.
  9. Product Information: Details about products you browse, view, or purchase on our sites, including product specifications and preferences.

We obtain this data through direct input by users, tracking technologies, server logs, and third-party service providers who assist us in operating our platform.

Cookies

Cookies are small text files stored on your device when you visit our websites. They serve various purposes, enhancing your experience while providing insights for improvement:

  1. Strictly Necessary: These cookies enable core functionalities like logging in and navigating through our sites. Without them, certain features would not function properly.
  2. Preference Cookies: We use these to remember settings and preferences you’ve made on our sites, such as language choice or display settings.
  3. Analytics Cookies: Tracking and analyzing user behavior helps us understand how visitors engage with our content, enabling us to optimize our digital offerings.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires or upon request for deletion, we anonymize or securely delete the data.

Security Measures

Implementing robust security measures is paramount to safeguarding your data:

  1. Encryption: We use encryption protocols for data in transit and at rest to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it as soon as possible.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with information about how it is being processed.
  2. Rectification: If your data contains errors or inaccuracies, you have the right to request their correction.
  3. Erasure (Right to be Forgotten): In some jurisdictions, you can ask for the deletion of your personal data if there are no valid grounds to retain it.
  4. Restriction: You may limit or restrict our processing of your data in specific situations, such as challenging the accuracy of the data or objecting to its use.
  5. Data Portability: In certain cases, you can receive your personal data in a structured format, allowing for its transfer to another controller.
  6. Objection: You have the right to object to the processing of your data for specific purposes, including marketing-related activities.
  7. Non-Discrimination: Laws in some regions prohibit discrimination against individuals who exercise their data privacy rights.

To exercise these rights or if you have any data-related inquiries, please contact our dedicated privacy team using the details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with revised policy versions available for your review.

Contact Information

For all inquiries related to privacy, data requests, unsubscribe requests, or if you have any concerns about our data handling practices:

  • Email: [email protected]
  • Address: [Mailing Address] (Please note that this is a placeholder; provide the actual address)